Frequently Asked Questions

If you have a question about product combinations, please feel free to contact us at [email protected] or write to us via our chat in the lower right corner of the website.

If you cannot apply the discount code, then:

1. first check the validity of your coupon
2. check the contents of your cart to see if it already contains discounted products (discounted products include: discounted products, bargain packages, three-packs)

if your coupon is valid and there are no discounted products in your cart and your coupon still does not work, contact us at +421 327 740 001 or write us an e-mail at: [email protected].

If you paid for your order on www.kompava.eu but did not receive a confirmation or invoice:

1. Check the Spam/Advertisement folder in your email.
2. Log in to kompava.en under your account through which you placed the order and please check if your order has been created.

If you did not find the invoice in your email or do not see the order in your account, please contact us at: [email protected].

To subscribe to the discount newsletter on www.kompava.eu, follow these steps:

1. On the main page of www.kompava.eu, scroll to the bottom of the website, where you will find the section for subscribing to the newsletter.
2. Enter your email in the appropriate field.
3. Confirm your subscription by clicking „Send".
4. You will receive a confirmation of your subscription to your email, where you will complete your subscription to the newsletter.

After logging in, you will receive information about news, promotions and discount codes.

No, after submitting an order on www.kompava.eu it is no longer possible to apply a discount coupon. The system does not allow you to change the price of the order after its confirmation.

If you want to use a discount coupon, we recommend: Before submitting the order, check whether you have a valid coupon and apply it in the cart.

At the moment, we do not offer quantity-based discounts at www.kompava.eu. However, we regularly prepare special promotions and limited-time offers, so we recommend subscribing to our newsletter or following our channels to stay informed about current deals.

No, ISIC discounts do not apply to us.

No, we do not offer student discounts. We offer discounts for B2B partners and for registered users on our website as part of the loyalty program.

On www.kompava.eu, redeem a discount coupon as follows:

1. Select products and go to the cart by clicking on „complete order".
2. In the cart on the right side you will see the „Discount coupon/Gift voucher" field. Enter your coupon and click on „Redeem".
3. The system will automatically deduct the discount from the total order value.

Only one coupon can be used per purchase and discount codes cannot be combined with already discounted products.

ATTENTION: Discounted products include: discounted products, bargain packages, three-packs and quantity discounts.

No, it is not currently possible.

If you want to return or complain about a product purchased at www.kompava.eu, then you are entitled to withdraw from the contract (return without giving a reason), the condition is that the goods are in an unopened complete package with a seal. You can then return the product within 14 days of receiving it.

To withdraw from the contract, you can send us an e-mail to [email protected] or fill out the withdrawal form.

After receiving the returned shipment, you will be refunded the purchase price (excluding postage).

In the event of a complaint (warranty defect or damage):

1. Contact customer service by e-mail with the order number, description of the defect and a photo.
2. Send the product under complaint according to the instructions from Kompava.
3. Kompava will arrange for repair, replacement or refund depending on the nature of the problem.

Yes, Kompava also offers its products on the international domain www.kompava.eu, which is intended primarily for customers outside Slovakia, the Czech Republic, Poland or Slovenia. On this site you will find a wide range of nutritional supplements for sports, health and beauty, including proteins, vitamins, minerals and other products.

Delivery of an order from www.kompava.eu usually takes 1 to 2 business days from the time it is sent. If the order is placed before 12:00 on a business day, then you can expect your shipment to arrive the next business day. The exact delivery time depends on the chosen shipping method and the delivery location.

If the order value is more than 300 €, shipping is free regardless of the chosen shipping method.

On www.kompava.eu you can use the following shipping methods:

Courier - fee €7.90

If your package from www.kompava.eu did not arrive, was damaged or was lost, then:

1. Check the status of the shipment using your tracking number on the website of your chosen carrier.
2. In case of delay or discrepancies, we recommend that you first contact the carrier delivering the shipment directly and verify the current delivery status.

If the problem cannot be resolved with the carrier, contact Kompava customer service at the email address [email protected] or by phone at +421 327 740 001.

You can track your shipment from www.kompava.eu after sending your order:

1. After sending your order, you will receive an e-mail with a confirmation and tracking number of the shipment.
2. Based on the tracking number of the shipment, you can track the status of the shipment via the carrier's website.

For each product, the dosage of a specific product is listed on our website.

You can contact us with your question by e-mail: [email protected].

To log in to your account at www.kompava.eu, follow these steps:

1. Click „Log in" in the upper right corner.
2. Enter the email and password you used when registering.
3. After successful login, you will have access to your account, orders and loyalty points.

If you have forgotten your password, use the „Forgot your password?" option.

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You can find out the status of your Kompava loyalty program points after logging into your customer account on the Kompava website, in the My Account → Loyalty Points section. There you will see the current number of points and their value for future orders.

If you have forgotten your password, go to this link: www.kompava.eu/forgotten-password, and follow these steps:

1. Enter the email address you used to register.

2. You will receive a link to reset your password by email - click on it and set a new password.

If the email does not arrive within a few minutes, check your „Spam” or „Advertising” folders.

If you accidentally ordered the wrong product, please contact Kompava customer service as soon as possible by email: [email protected] or by phone at +421 327 740 001. If the order has not yet been shipped, they can change or cancel it.

If it has already been shipped and delivered, you can return the product within 14 days of receipt according to the terms of withdrawal.

You can find the invoice for my order in the confirmation email that you will receive after the shipment has been sent.

After submitting your order, you will receive a confirmation email with a summary of the ordered products. If you have not received the email, please check your Spam/Advertisement folder or check the status of your order after logging into your customer account in the “My Orders” section.

Yes — on the www.kompava.eu website, the article „General Terms and Conditions” states that you can modify or cancel an order by sending an e-mail to [email protected]. The condition is that you send the request immediately, no later than 1 hour after creating and confirming the order. You can only return unopened complete packaging with a seal, within 14 days of receipt according to the conditions for withdrawal from the contract.

No, at Kompava it is not possible to combine multiple discount codes at once – only one coupon per order can be applied in the cart at any time. If a product is already on discount, then no further discount coupons can be used on it.

Discounted products include: discounted products, value packs, three-packs and volume discounts.

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All registered customers at www.kompava.eu are automatically signed up for the program. For every 1 € of purchase, you will receive 1 point, which you can use as a discount on your next order (max. 50% of the order value). Points are credited after receiving the order and do not apply to shipping. You must sign up to use the points.